Contract

The Johnson’s Fuels Terms & Conditions of Sale shall apply and be incorporated into all Contracts for the purchase of Goods made via this website, please read these terms and conditions carefully before placing an Order.

Delivery Orders

A delivery charge of £10+VAT shall apply for all orders under £65. Delivery is free when spending over £65 in a single transaction.

Prices shown include VAT and are in British Pounds Sterling (GBP). Payments may be made in advance of delivery by debit/credit card or bank transfer. Payment upon delivery is acceptable if agreed when placing the order.

Delivery

Standard delivery is within 5 working days, unless otherwise stated.

If you are purchasing as a consumer you agree that it is not essential the goods will be delivered within the 5 working day period. If we have refused to deliver the goods for a reason other than an event beyond our reasonable control (Force Majeure Event) or a failure by you to notify us of vehicle access restriction then you may cancel your order straight away or you can give us a new deadline for delivery.

If we do not deliver within the 5 working day period you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

Deliveries are made Monday to Friday between 8.00 a.m. and 6.00p.m. We will endeavour meet specific delivery times or dates if agreed at the time of order.

We deliver to most properties within a 10 mile radius of Ottershaw, Surrey. Where we do not normally deliver to your area, you will be notified and given a full refund.

You should notify us at the time of the order of any vehicle access restrictions or issues that may prevent us from safely delivering your Order. A charge may be made to you for non-delivery or re-delivery of your order.

Our aim is to follow any delivery instructions supplied at the time of placing the order. However, our delivery service to anywhere on the property is at the discretion of the driver making the delivery.

Saturday delivery before noon may be requested, though cannot be guaranteed and may be subject to an additional charge.

Cancellation

You have the right to cancel your order within 14 days after the Goods have been received. To cancel you must inform us of your decision to cancel by a clear statement via telephone, letter or e-mail.

 

Returns & Refunds

If you are not satisfied with your purchase, contact us within 14 days of delivery to discuss the reason. You may either exchange your fuel for another product or we will refund any fuel you wish to return that meets the following criteria.

Johnson’s Fuels will only accept returns of fuel in the original unopened & undamaged bags.

Bags that have been opened by the customer may only be returned at the discretion of Johnson’s Fuels unless there is a manufacturing issue or defect with the fuel itself.

The fuel has been kept dry and is not wet.

Any returned fuel that is collected by Johnson’s Fuels from the customers address may incur a collection charge payable by the customer.

Fuel that has been tipped into a bunker may only be returned if there is a manufacturing defect. Please contact us to discuss your options.

Customers wishing to return any unopened products themselves to Johnson’s Fuels premises for a refund may do so by prior arrangement only. No charge will be incurred for this.

Any refunds offered after 14 days will be at Johnson’s Fuels discretion.

 

Informational Pages

Informational pages presented on our website are provided with good intent. Please be aware that whilst all claims are made to the best of our knowledge, some may be unsubstantiated. Before acting on information we supply, we always recommend that personal decisions are best made after acquiring information from a range of expert sources.

 

After Sales Service

We are pleased to assist all customers both before and after they have received the Goods Ordered. Please contact us for advice or information about any Goods or Services that we supply.

 

Complaints

If you wish to make a complaint, please contact us by phone or e-mail.

 

Miscellaneous

Orders received for Goods not authorised for use in smoke control areas are subject to your responsibilities in understanding and complying with the Clean Air Act.

All Goods are subject to availability

Packaging may vary to that shown.

Johnson’s Fuels reserves the right to amend prices or withdraw Goods without prior notice, prior to the Contract being entered into.

Your Privacy when using www.johnsonsfuels.co.uk

When you or someone visits our site we collect and analyse standard internet log information and details of visitor behaviour patterns.

We use this information to find out things such as the number of visitors to the various parts of the site so we can continually improve the user experience . The way in which this data is collected means it is not personally identifiable. Also we do not make any attempt to find out the identities of those visiting our website.

We will not associate or share any data gathered from visiting our site with any with any third party sources. If we do want to collect personally identifiable information through our website such as a contact form, this will be obvious and will require you to press a submit button.

Cookies usage on www.johnsonsfuels.co.uk

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used on many websites in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The below table explains the cookies we use and what they do:

Cookie

Name

Purpose

More information

Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the site. Like many services, Google Analytics uses first-party cookies to track visitor interactions.These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. Browsers do not share first-party cookies across domains. Click here for an overview of privacy at Google Analytics

Internet Browsers

Most internet web browsers allow some control or complete blocking of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.